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Urgent: API Authentication failing on staging

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Billing discrepancy on monthly invoice

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Sarah Jenkins

sarah.j@enterprise-flow.io • Enterprise Plan

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Billing discrepancy on monthly invoice

Hi Support Team,

I noticed that our last invoice (INV-2024-008) shows a charge for 15 additional seats, but we only added 3 new team members this month. Could you please look into this and adjust the balance for our next billing cycle?

Appreciate the quick help as always!

Best regards,
Sarah

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invoice_aug_24.pdf

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Auralis Intelligence Suggestion

I've verified the logs. The 15 seats represent a legacy plan transition that wasn't prorated correctly. You should apply a credit of $240.00 to their account.

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