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API Integration 14:20

Endpoint Timeout Issue

"We are experiencing consistent 504 Gateway Timeouts when calling the /analyze endpoint..."

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Seat Upgrade Request

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General Yesterday

Onboarding Workflow

"Can you provide a more detailed guide on setting up the custom AI weights?"

Endpoint Timeout Issue

Live Support Session • Ticket #AR-8821

Today
Hello Auralis Support, our team is seeing significant latency and occasional 504 errors on the enterprise analysis endpoint. Can you check if there are ongoing service disruptions?
support_agent
Hi there! I'm checking the infrastructure logs right now. I do see a spike in concurrent requests from your API key range. Give me a moment to verify the throughput limits on your current cluster.
Thanks. We did ramp up our batch processing today for a quarterly report. If it's a rate limit, please let us know how we can temporarily increase it.
auto_awesome Suggested by Auralis

"I've identified that your cluster is reaching its peak IOPS. I can temporarily enable 'Burst Mode' for your account to handle the batch processing. Shall I proceed with this adjustment?"

Alex Rivera

CTO, NexaCorp

Enterprise Plan

Customer Info

mail alex@nexacorp.io
location_on San Francisco, CA
schedule 14:45 local time

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