Auralis AI
SLA Compliance Dashboard
Real-time performance monitoring and adherence metrics.
Avg Response Time
schedule
12m
arrow_downward 2m
Target: < 15 minutes
Resolution Rate
task_alt
94%
trending_up 1.4%
Target: > 92%
CSAT Score
star_rate
4.8/5
check Stable
Based on 1,240 ratings
Compliance Trends
Percentage of tickets meeting SLA requirements
Compliance %
100%
75%
50%
25%
0%
Nov 1
Nov 7
Nov 14
Nov 21
Nov 28
Dec 1
Performance by Agent
| Agent Name | Tickets Closed | Compliance % | Avg Rating | Action |
|---|---|---|---|---|
Elena Vance
Senior Specialist
|
248 |
|
star
4.9
|
|
Marcus Thorne
Support Tier 2
|
192 |
|
star
4.7
|
|
Sarah Jenkins
Customer Advocate
|
156 |
|
star
4.6
|